Privacy Policy

American Prime Transit LLC (“APT”, “we”) provides courier and logistics services across Central Florida. This policy explains what personal information we collect when you use americanprimetransit.com, why we collect it, and what we do with it.

Information we collect

When you book a delivery or contact us, we collect:

• Contact details — your name, email address and telephone number.
• Delivery details — collection and delivery addresses, contact names and numbers at each end, access instructions, and a description of the shipment.
• Account details — company name, billing address and purchase order references, if you hold a business account.
• Technical data — IP address and basic request information, used to apply rate limits and prevent abuse.

We do not collect or store payment card details. Deliveries are settled in cash with the driver or invoiced to an approved account, so no card data passes through this website.

How we use it

• To price, dispatch and complete your delivery.
• To keep you informed of its status and provide proof of delivery.
• To invoice business accounts and maintain order history.
• To respond to support requests, quote requests and job applications.

We do not sell personal information, and we do not use it for advertising or share it with advertisers.

Who we share it with

Delivery details are shared with the driver assigned to your job, and with our dispatch platform (Tookan, operated by Jungleworks) which we use to manage and track deliveries. We use Amazon Web Services for hosting. We share information with these providers only so far as is necessary to deliver the service, and we may disclose information where the law requires it.

Tracking links

Every booking generates a tracking link. Looking up a delivery on this site requires both the tracking number and the email address used to book, so shipment details cannot be discovered by guessing a tracking number.

Healthcare shipments

Where we transport protected health information on behalf of a covered entity, we act as a business associate under HIPAA and operate under a signed Business Associate Agreement with that client. Healthcare deliveries are handled by trained couriers, and chain of custody documentation is available on request.

How long we keep it

Delivery records are retained for seven years to meet tax and insurance requirements. Support correspondence is retained for two years. Job applications are retained for twelve months unless you ask us to remove them sooner.

Your choices

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Marketing emails include an unsubscribe link in every message. Contact us using the details below.

Children

This site is intended for business and adult use. We do not knowingly collect information from anyone under 13.

Changes

We may update this policy from time to time. The date at the top of this page shows when it was last revised.