Customer support · Delivery tracking. We're here, seven days a week.
Track a shipment, change a booking, ask about an invoice or report a delivery issue. Dispatch answers around the clock — tickets are answered within one business hour.
- 24/7 dispatch line
- Replies within one business hour
- Real people in Orlando
Dispatch
407 770-3633 · 24/7
contact@
Ticket response
Within one business hour
Office hours
Mon–Sat, 7am–7pm ET
Fastest route
Talk to us directly
For anything time-critical — a driver en route, a delivery going wrong — call. It is always quicker than a ticket.
Call dispatch
407 770-3633
Answered 24/7
Text us
407 770-3633
Good for quick updates
contact@americanprimetransit.com
Replies within one business hour
24/7 dispatch · Office hours Monday–Saturday, 7am–7pm ET
Not urgent?
Send us a message
Tell us what happened and we'll come back within one business hour during office hours. Include your tracking number if the question is about a specific job.
Please don't include payment card numbers, patient names or diagnoses in this form. For healthcare queries a job reference is enough for us to find the delivery.
Answers
Frequently asked
The questions we field most often. Anything not covered here, call and ask.
How fast can you pick up?+
ASAP bookings are dispatched immediately — typical pickup across the Orlando metro is 45 to 90 minutes depending on vehicle type and time of day.
Do you deliver medical specimens?+
Yes. Our healthcare couriers handle specimens with chain-of-custody documentation and temperature-controlled transport. Never enter patient names or diagnoses in booking fields — a reference number is enough for us to identify the job.
What areas do you serve?+
Orlando, Kissimmee, Sanford, Winter Park, Lakeland, Tampa, Ocala, Daytona Beach and Melbourne, with statewide coverage for scheduled and freight work.
How do I get proof of delivery?+
Every completed delivery includes a photograph, a digital signature and a GPS-stamped time, available on your tracking page and emailed to you.
Can I change or cancel a booking?+
Modifications and cancellations are free until a driver is assigned. After that call dispatch on 407 770-3633 and we will do what we can — a cancellation fee may apply once a driver is en route.
Something arrived damaged. What now?+
Report it within 7 days using the form below or by phone, with photographs. We will pull the proof of delivery for that job and come back to you. Claims are assessed against our Terms & Conditions.